I have no clue what happened

[Cornpicker]

Don't mind the background

So I just got home and was about to do some homework but this came up I checked the screen and there were no cracks but there was what seem like a black smear in the screen can you please help me with this or at least tell me what the problem is

[The_Fossette · Accepted solution]

@Cornpicker,

Welcome to the HP Support Community!

Based on the image you have shared it looks like the display is cracked internally.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!