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‎07-13-2020 09:10 PM

HP Recommended
Product: Hp Notebook

It was working fine last night but then I wake up to power it on and it had the logo and said “please wait” after that it was just a black screen with cursor. After an hour or so it says choose language for keyboard layout.

1 REPLY 1

‎07-16-2020 12:21 PM

HP Recommended

@Amya2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried selecting the keyboard layout?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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