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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2018 07:37 PM

HP Recommended
Product: HP Pavillion
Operating System: Microsoft Windows 8.1 (64-bit)
I am having trouble connecting to the Wi-Fi and internet on my HP Pavillion laptop. I called technical support and they said it had something to do with the two drives within my laptop and said I had to pay them to get help fixing it. I would love to have my internet back and I've tried everything I can that I know of to fix it, yet it still won't work. How do I fix these drives?
1 REPLY 1

‎03-31-2018 02:35 AM

HP Recommended

Hi

 

Can you give Make, Model and OS please.

 

WinKey + R and type msinfo32 and give the SKU value please.

 

I assume that you have adapter problems with your WiFi. 

What are the 2 drives you refer to?

 

With msinfo32 active you may be able to navigate to the adapters and list them for us.

 

msinfo32.png

 

If in doubt please ask.

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