The problem is that a piece of where the detachable connects has broken. I can’t use my keyboard or mouse anymore and I can only use a wireless mouse. Sometimes the PC might think I have the keyboard on sometimes (When it is put on) and put me on Normal more and the keyboard doesn’t work.
Use the serial number of the device to submit the case (do not post that information here).
Chat is not available in every region.
In those areas where Chat is an option, the service hours are likely restricted.
In the event that Chat is not available in your region and / or time zone, phone support is available. Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
USA / Canada: HPposts your regional contact information after you submit an online case. Use the serial number of the device to submit the case to HP.