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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-18-2020 11:19 AM - last edited on ‎01-18-2020 08:07 PM by Retired

HP Recommended
Product: L0T33UA#ABA

**Edited

PRODUCT L0T33UA#ABA 

MODEL. 15-1233wm

 

When I turn my computer on the screen is black with an HP symbol and underneath it has a wheel spinning I was instructed on how to hard reset it and I did it multiple times. They said sometimes it takes her a while to catch. Finally I got an update screen and it rebooted from a white window screen and then with all black to small screen showing a percentage upload and then it will go back to the same thing. Did this multiple times. Occasionally the screen go black with a white Dash symbol on the top left corner.

1 REPLY 1

‎01-20-2020 08:13 AM

HP Recommended

Hello, for beggining please execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

 

If any error probably a big WIndows's problem.. What options are you tried to reset or update your system?? Have you access to troubleshooting options when you reboot your PC taping F11 key?? 

If any option work, same reinstall Windows deleting all datas, you need to use an USB Recovery Media.. Do you have it?

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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