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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-27-2017 09:28 AM

HP Recommended
Product: T15
Operating System: Microsoft Windows 10 (64-bit)

I found the HP Restore Manager and did a reinstall of win 10. It did not fix the problem. This is an HP T15.
Here is the situation. If I start the laptop with the external power applied, after the HP logo completes the screen goes black. It appears like the LCD backlight turns Off. If I remove the external Power all is good. Replacing the external power again shuts Off the backlight.
If I insert the external power with the backlight Off, press the Power button once, the laptop goes into sleep mode. Pressing the Power button again, the laptop displays the last page I was on and all is good.
I have set the controls to never go to sleep or turn off the display while plugged in.
I ran the HP Support Assistant and it did not find any out of date drivers.
I am at a loss, any suggestions?

1 REPLY 1

‎10-28-2017 05:36 PM

HP Recommended

Hi @wingtips,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the computer going black when the charger is connected.  I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

 

  • Please provide the complete model# or product# of the computer to assist you accurately.

 

Take care and have a blessed week ahead. 🙂

Cheers!

 

DavidSMP
I am an HP Employee

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