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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-26-2019 12:27 PM

HP Recommended
Product: HP 14-dk0058ca
Operating System: Microsoft Windows 10 (64-bit)

I bought Hp Laptop on 22 December 2019 and while using the laptop it freezes for few minutes and then unfreezes. Could it be the graphic problem or USB issue. How can this be fixed?

 

Thanks,

Mohammed

 

13 REPLIES 13

‎12-26-2019 01:45 PM

HP Recommended

Hello, if it is a new laptop, you can contact your resseller because you can maybe exchange your PC if it is defect. 

 

If you can't, please begin by upgrading all HP drivers (except the BIOS), using HP Support Assistant (already installed in your computer). 

 

And if you want you can execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-27-2019 07:58 AM

HP Recommended

Hello, 

I ran a diagnostic test for the system and everything passed. I believe the freeze is related to usb port, when I was installing printer hardware from HP website, I believe I installed two Samsung M2070 series and that was causing the conflict. I uninstalled the usb device from device manager and until now everything seemed fine.

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‎12-27-2019 08:24 AM

HP Recommended

Hello, maybe a problem with your printer installation.. If you retry this installation your PC works?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-27-2019 09:20 AM

HP Recommended

Yeah it has to do with installation of two devices. 

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‎12-27-2019 10:34 AM

HP Recommended

But if you reinstall one of this devices from the beginning, your problem as the same? Are you updated all drivers with HP Support Assistant??

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-27-2019 12:26 PM

HP Recommended

I reinstalled the usb devices and until now everything is fine. I have to wait for two days to make sure it does not freeze again.

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‎12-27-2019 12:39 PM

HP Recommended

If you have the same problem in several times please go back to us! 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-27-2019 01:05 PM

HP Recommended

I clicked on Device Manager, then I expand firmware and saw system firmware and I click update and restarted the laptop and the BIOS is updated, everything seems running smoothly.

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‎12-27-2019 01:10 PM

HP Recommended

I hope it will last!

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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