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Hamada2
Level 2
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Message 1 of 14
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Laptop freezing randomly

HP Recommended
HP 14-dk0058ca
Microsoft Windows 10 (64-bit)

I bought Hp Laptop on 22 December 2019 and while using the laptop it freezes for few minutes and then unfreezes. Could it be the graphic problem or USB issue. How can this be fixed?

 

Thanks,

Mohammed

 

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Fanordi
Level 12
993 989 107 191
Message 2 of 14
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Hello, if it is a new laptop, you can contact your resseller because you can maybe exchange your PC if it is defect. 

 

If you can't, please begin by upgrading all HP drivers (except the BIOS), using HP Support Assistant (already installed in your computer). 

 

And if you want you can execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Hamada2
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Message 3 of 14
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Hello, 

I ran a diagnostic test for the system and everything passed. I believe the freeze is related to usb port, when I was installing printer hardware from HP website, I believe I installed two Samsung M2070 series and that was causing the conflict. I uninstalled the usb device from device manager and until now everything seemed fine.

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Fanordi
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Message 4 of 14
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Hello, maybe a problem with your printer installation.. If you retry this installation your PC works?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Hamada2
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Message 5 of 14
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Yeah it has to do with installation of two devices. 

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Fanordi
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But if you reinstall one of this devices from the beginning, your problem as the same? Are you updated all drivers with HP Support Assistant??

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Hamada2
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Message 7 of 14
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I reinstalled the usb devices and until now everything is fine. I have to wait for two days to make sure it does not freeze again.

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Fanordi
Level 12
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Message 8 of 14
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If you have the same problem in several times please go back to us! 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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Hamada2
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I clicked on Device Manager, then I expand firmware and saw system firmware and I click update and restarted the laptop and the BIOS is updated, everything seems running smoothly.

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Fanordi
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Message 10 of 14
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I hope it will last!

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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