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Rohit768
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Message 1 of 2
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Laptop is dead

HP Recommended
F2C10PA
Microsoft Windows 8.1 (64-bit)

My laptop became dead while i was watching movie on it and charger is connected to it.

suddenly it switched off and then it did not turned on when i try to turn it on .

Please help me in this regard my laptop is in dead condition right now..

I want it to be repaired. 

 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Rohit768

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 Have you tried plugging the charger in a different wall outlet?

Have you tried using a different cable?

 

Step 1-Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting

Step 2-Perform a hard reset

Step3-Run hardware diagnostic tests

Step4- Refresh or reset your PC

 

For instructions refer to the link- Computer Does Not Start (Windows 10, 😎

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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