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Nikethsk
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Solved!

Laptop makes a metallic clicking sound sometimes.

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HP pavilion 15
Microsoft Windows 10 (64-bit)

I recently bought a laptop from HP, and there's this issue where the laptop makes a metallic clicking sound at random. I've tried updating the BIOS and ran a disk check and got no error issue. 

Please let me know if this sound is common, if not how can I resolve the issue.?

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KrazyToad
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@Nikethsk

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

Please run a System Test and let me know if you hear the clicking sound

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Nikethsk
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Hello,

Yes i performed the extensive test and got no error from the test.

But the sound is still present.

The noise is heard when the disk starts to run. 

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KrazyToad
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@Nikethsk

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be a mechanical issue with the Hard drive. 

 

I suggest you contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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