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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-04-2018 04:19 AM

HP Recommended
Product: Pavilion dv7
I download pictures from a memory card with a corrupt file to try and save pictures. Since then the laptop screen will go completely pixilated and I can't use my laptop. Also the fan on the bottom left runs constantly and it's extremely hot.
3 REPLIES 3

‎01-04-2018 04:37 AM

HP Recommended

Hi

 

Let us asume that the download was infected/corrupted.

 

You can try an F11 Factory Fresh install, this may wipe all your wanted data, but should clear unwanted files.

 

If you have a Restore Point to roll back to, it may help.

 

You can try and run a malware scanner like Malwarebytes.

 

You can try a rescue disk like https://support.kaspersky.com/viruses/rescuedisk

 

If you have a Recovery Disk then you can use that.

 

If you can post your Make Model and OS it may help.

 

If in doubt please ask.

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‎01-04-2018 04:47 AM

HP Recommended
Thank you! I have no computer knowledge. Much of this sounds foreign. I did notice when I popped the battery out for a minute and started it back up again the screen came back (first time in months!) Trying to sort files and delete anything unfamiliar/unnecessary. Can this help narrow down/eliminate if something WAS corrupt? Also having trouble locating photos that would have been on that memory card. Could it be possible I didn't download anything harmful in the first place and possibly a mechanical issue? I noticed while using it, it kept getting hotter and hotter. The fan never stopped. Also a screen saying "no amd driver installed/ or corrupt" appears upon restarting.
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‎01-04-2018 05:02 AM

HP Recommended

Hi

 

Make Model and OS please,

 

Drivers etc may be found via this link...

 

https://support.hp.com/us-en/drivers

 

 

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