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03-07-2018 09:08 AM - last edited on 03-07-2018 09:23 AM by danny-r
I am now having the same issue with my f330s. Has a resolution ever been posted for this as there is no information about the f330s on the wesite anywhere
03-08-2018 12:32 PM
HP could not resolve the issue, so sent me a new unit instead.
I had to register and create a case which was finally passed to the support team in China. Sorry, I’ve long since deleted the emails, so I don’t have a contact e-mail for you. They did suggest a couple of things to try but the unit was dead and the cable was able to power another device so I knew that wasn’t the issue. I ended up taking some videos to show them it was dead and a new unit appeared a few days later via Amazon.
Sorry I can’t be of more help but the team in China were very good. Their English was a bit sketchy but they couldn’t have tried harder.
03-28-2018 11:58 AM
Sorry, I can't remember the exact details. I think that I had to raise a ticket against another product within the Scanners support section and someone got in touch with me and I explained that I needed support specific for the F330s and he must have routed the ticket to the China team. You might just have to call HP. I've no idea where you're located but the US number is 1-866-724-8600.
Sorry, that I can't give your more assistance as I deleted all the relevant emails.
Best of luck,
02-25-2019 12:19 PM
I have found that the unit occasionally goes dead and that if you keep the OK button held down, the unti will reset. My first unit completely died and was unrecoverable, and I was able to recive a replacement from HP once I had spoken to their tech support. I did have huge difficulty in finding an e-mail address and have since lost the the emial address from which someone eventually contacted me. I have to say however, that the HP support guys were great once I managed to get in contact with the right team.
Let me know how you get on.