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Hi I really need help I think my daughter have the 7 To computer she forgot her password and i can't found anything to help me reset her computer. Please help it's on the screen where it shows the pic box and ask for password I try kept pressing the F11 button as that does not work. 

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Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

 

JessikaV
HP Support Community Administrator

The_Fossette
I am an HP Employee

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