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Alicia85
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Lost login password

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Hi I really need help I think my daughter have the 7 To computer she forgot her password and i can't found anything to help me reset her computer. Please help it's on the screen where it shows the pic box and ask for password I try kept pressing the F11 button as that does not work. 

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The_Fossette
HP Support Agent
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Hi @Alicia85,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to login to the computer as you have forgotten the password.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to reset the password.

 

For Windows 7: http://bitly.com/2vKuaNg

 

For Windows 8: http://bitly.com/2vKaJEp

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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