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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
MrAllanson
Level 2
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Message 1 of 2
162
Flag Post

Mouse Freezes Up

HP Recommended
HP Pavilion 17 Notebook
Microsoft Windows 10 (64-bit)

The cursor sometimes freezes up and I have to press the Windows key to release it.

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 2 of 2
Flag Post
HP Recommended

@MrAllanson,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the mouse is freezing.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the steps in the below article to perform a power reset on the computer and check if it resolves the issue.

 

https://hp.care/2xnzpTJ

 

If the issue persists, I recommend you follow the steps in the below article.

 

https://hp.care/2t51tbE

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

The_Fossette
I am an HP Employee

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