Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
The cursor sometimes freezes up and I have to press the Windows key to release it.
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It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the mouse is freezing.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details.
Meanwhile, I recommend you follow the steps in the below article to perform a power reset on the computer and check if it resolves the issue.
If the issue persists, I recommend you follow the steps in the below article.
Let me know how it goes and you have a good day ahead.
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
The_Fossette I am an HP Employee
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