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Mwyoung123
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My Bluetooth keyboard only work when plugged in, does no Recieve a charge and barely works

HP Recommended
HP ENVY X2 detachable PC 13
Microsoft Windows 10 (64-bit)
My keyboard just recently has no been working. It is blue tooth and I have trouble shooted it, disconnected and reconnected it but nothing is working. It will work if my the tablet is plugged in but it only works on and off. It doesn't seem like it has been picking up a charge by the light is not indicate when it is attached to the tablet itself.
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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Mwyoung123

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the Bluetooth isn't charging or working properly anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you update the BIOS & Chip-set drivers?

(Please Click here to find and install the above, if you haven't done it yet)

 

While you respond to that, here's what I recommend you do:

 

Charge the device with an alternate adapter to check if the issue is with the adapter, as it may not be supplying enough power to charge the battery, instead it's only supplying enough to make it work when connected.

 

If the alternate adapter works, replace the adapter, if not, Please Contact HP to replace the keyboard as it could be a hardware malfunction:

 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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