My HP notebook which runs on Windows 7 professional is unable to display the icon that enables me insert password to be able to access my desktop. I have tried restarting several times to no avail. I would be glad if anyone could be of help since I have very important documents on there. Thank you!
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If you aren't able to enter the password, and you've got windows 7 pro, perhaps, you should also let us know if the OS came with the PC or you installed it on your own, if you installed it, please switch back to the OEM to resolve the issue,
And if the device was shipped with it, please get back to us with the above details for precise solutions.
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Riddle_Decipher I am an HP Employee
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