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LiyahTHElibra
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My Laptop won't charge!!

HP Recommended
HP 255 G5 Notebook PC
Microsoft Windows 10 (64-bit)

My charger has been in my PC the whole time it's charging but it's still flickers like it still doesn't charge it but  for a little bit then It'll stop charging but it's not even a few minutes in between the flickers but  like a few seconds and I already bought a new charger cuz that's what I thought it needed but obviously not. cuz it's still doing the same thing so I'm about to get  another battery for if that's not the problem could my charger port inside my laptop be lose?!?! or I don't know cuz I am not really trying to spend any more money than I have to. 

 

 

 

  • HELPPPP PLEASE !!!

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@LiyahTHElibra

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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