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daniels0110
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Message 1 of 2
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My battery loses charge fast

HP Recommended
Pavilion x360 m Convertible
Microsoft Windows 10 (64-bit)

I turn off my computer  with battery and then when I try to turn it on again it has no charge 

I bought it less than a year ago....

 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@daniels0110 Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

Do not worry. I will try to fix the issue.

 

Please touch the power adapter (brick type) is it warm or cold.

 

Please perform the battery test and adapter test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the Battery and power adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the bot test is passed, perform the below steps.

 

Please  uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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