My battery loses charge fast

daniels0110 · ‎05-10-2020

I turn off my computer with battery and then when I try to turn it on again it has no charge

I bought it less than a year ago....

praveen196 · ‎05-11-2020

@daniels0110 Welcome to HP Community!

I understand that you are unable to charge the laptop.

Do not worry. I will try to fix the issue.

Please touch the power adapter (brick type) is it warm or cold.

Please perform the battery test and adapter test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the Battery and power adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the bot test is passed, perform the below steps.

Please uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

Also, please update the BIOS.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,

Have a great day!