Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
When I shutdown the laptop it's showing shutting down but the laptop LEDs are on but screen is not on how to solve the problem
Go to Solution.
@Cherry_2-5dgh Here's a related post that seems to have helped others: click here to view,
If none of that helps, i suggest you Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher I am an HP Employee
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