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ASV12
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My hp x360 laptop got stuck on lock screen.

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Example: Envy x360
Microsoft Windows 10 (64-bit)

My hp laptop x360 is stuck on the lock screen after the  new windows update.Keyboard is not working and touchpad is also not working. Can someone please give a solution for this problem?

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Jeet_singh
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@ASV12,

 

Thank you for posting your query on HP Community,

 

Have you tried checking with an external keyboard or mouse? Does the issue persist?

 

Try performing a hard reset on the PC.

 

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

 

Try updating the BIOS on the PC and check if it helps.

 

Update the BIOS using this link. Click Here

 

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

For touchpad try the steps recommended below.

 

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device". 
7. Exit both that screen and "Control Panel".

 

Refer this article to further troubleshoot keyboard issues with your laptop.

 

Refer this article to further troubleshoot touchpad issues with your PC.

 


Let me know if this helps! 

 

Have a pleasant weekend ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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