• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-06-2018 11:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I start my hp laptop, it’s really long to open main screen, once in the main screen I can’t click on something, everything is lagged and nothing want to open or work. I try to have the advanced boot option with the solution to click on f8 when my screen is opening, but it’s not working. I try the force way to close my laptop and when I open it again, it doesn’t work anyway. So  I really don’t know what to do, plz help me. 

1 REPLY 1

‎11-08-2018 08:01 AM

HP Recommended

@Kracken211

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
I believe running a hardware diagnostics is a good way to start troubleshooting a slow PC, please use the steps below and run a hardware diagnostics:

1.) Hold the power button for at least five seconds to turn off the computer.

2.) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3.) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4.) Click Fast Test.

5.) Click Run once.

Let me know the test result.

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.