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Wqr
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Message 1 of 2
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My laptop is not turning on.... As soon as i switch its button to on it.... Screen turns black

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3FQ17PA
Microsoft Windows 10 (32-bit)
  • Screen turns black as soon as i switch it on..... I waited a vry long but it didn't open yet... Could u plz let me know whats wrong with it... 
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Wqr

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Hard Reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

 

Step 2 BIOS Restore -

1. Shutdown the computer. 
2. Hold down the Windows and B button together while the computer is still turned off. 
3. Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4. Follow on-screen instructions and click on OK

 

Step 3 System Restore - 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

 

If the issue still persists, perform a hardware diagnostics - 

 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. Click Extensive Test. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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