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EmilyP2
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My laptop wont boot up. Came to the conclusion it was maybe something with the intel optane memory?

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HP notebook-15-da0032wm

Hello all, not very tech savy so im looking for some help. I was using my laptop this morning and an error came up and said some issue was detected with my computer. Before i could do anything, the computer shut itself down. I tried to reboot it and it came up with a screen saying the operating system did not shut down cleanly. Failed to read packed Metadata! I ran diagnostics tests on the computer, it said everything passed. It referred me to an hp website to help troubleshoot my issue. I got to a step prompting me to check the intel optane memory...that wasnt an option. So either i dont have that or it says its malfunctioning. Im lost on where to go from this point. Can anyone help me? Hopefully i can reset this computer somehow and not have to take it in anywhere for repairs. Thanks!!!

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KrazyToad
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@EmilyP2


Welcome to HP Community

 

I have gone through your Post and would like to help

 

If all the Diagnostic Tests passed, please perform a System Recovery

 

Link: https://support.hp.com/in-en/document/c04758961

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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