cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
DaveyBoy54
New member
3 0 0 0
Message 1 of 2
226
Flag Post

My new HP X3000 wireless mouse isn't found by Windows 10

HP Recommended
HP X3000 wireless mouse
Microsoft Windows 10 (64-bit)

I have a Lenovo ideapad running Windows 10 (64 bit) and today bought a brand new HP X3000 wireless mouse which is not being detected by my OS.

I have repeatedly switched USB ports for the dongle, pressed the connect button for 10 seconds, 15 seconds right up to 120 seconds in 5 second intervals. The Operating System still refuses to recognise it as connected.

Can anyone please help me with this? I have used HP kit for the last 6 years without too many issues which is why I bought this mouse today.

0 Kudos
1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 468 740
Message 2 of 2
Flag Post
HP Recommended

@DaveyBoy54 Welcome to HP Community!

 

I understand that the  HP X3000 wireless mouse is not working.

 

Do not worry. I will try to fix the issue.

 

Have you tested this mouse on a different computer?

 

Please refer to the following link to how to connect the mouse to the computer.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation