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Anna1977
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Message 1 of 2
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My screen is black and the caps lock light is blinking, what do i do to fix it?

HP Recommended
Hp stream
Microsoft Windows 10 in S Mode

The screen is black no mater what i do, the caps lock light is flashing but that is it.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Anna1977

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're experiencing a blank issue with HP Stream

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • When was the last time it worked fine?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Firstly, let's perform a hard reset:

Built-in Battery:

1) Shutdown the computer.  
2) Unplug all the Adapter and peripherals connected.  
3) Press and hold down the power button for 15 to 20 seconds.  
4) Plug-in the Adapter.  
5) Try to turn on the computer.


Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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