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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-01-2019 12:40 PM

HP Recommended
Product: RTL8723DE
Operating System: Microsoft Windows 10 (64-bit)

My laptop suddenly shutdown when I was working on it and after that it is not open nor is it charging

1 REPLY 1

‎10-04-2019 03:22 AM

HP Recommended

Hi @Jauny

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Do you see any lights on the computer? 

 

While you respond to that, try the steps mentioned in this Guided Troubleshooter.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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