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Jauny
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Message 1 of 2
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My sir,my laptop suddenly shut down

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RTL8723DE
Microsoft Windows 10 (64-bit)

My laptop suddenly shutdown when I was working on it and after that it is not open nor is it charging

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Jauny

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Do you see any lights on the computer? 

 

While you respond to that, try the steps mentioned in this Guided Troubleshooter.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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