@AngelRuby Thank you for posting on the HP Support Community.
This sounds like hardware related issue with the tablet. In order to fix the issue, tablets need to be serviced.
I would suggest contact our Support and our Support Engineers should be able to check the available service options for your tablet.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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