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10-06-2016 09:40 PM
Had bit problem with the tablet acting up lately and accidentally erased the firmware. Did my best look up and somehow able to reinstall one from here. But the thing is now the whole tablet is in Chinese as it seems I may have installed the wrong one ....can you pls help me fix it? Much appreciate the help if ever...
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10-07-2016 01:34 PM
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Issues language settings on the tablet. Is that right?
I would like to help you.
Follow the steps from the link below and check if that helps.
Hope this helps. Let me know for more
10-08-2016 08:50 PM
ok thanks for replying and well it sort more than just the language setting.....see everything about it now is in Chinese. As in all the programs and all....there no google play in there. It is as if the whole firmware now is geared for a Chinese market or something not a usa one.
11-21-2016 06:48 PM
I have the same problem. My tablet quit responding and would not reboot.I decided to reinstall the KitKat 4.2.2 OS, and found two files available on the HP site. One is called "Google Android KitKat Restore Image for HP 10 - China", and the other is "Google Android KitKat Restore Image for HP 10 - WW (Excluding China, US)". From that wording, it does not appear either is for the US version. I thought I would try one first, and if that was not suitable, I would try the second one. Unfortunately I chose the wrone one and now have a Chinese tablet! When I tried to install the second one, the installation erred out, saying I could not replace a newer file with this older one. Apparently the timestamp inside the Chinese version is about two hours newer than the second file. Now I do not have a newer US version to overwrite the Chinese. The tablet is now useless unless I enroll in a Chinese language course!
12-01-2016 10:09 AM
So anyone from the tech team got a good answer to this? Or is this just a waste of time and such a let down....was a good company I've trust but with this issue I don't know anymore.