New laptop battery is plugged in but not charging

[JackinSWFL]

Bought a new laptop battery as my old one kept getting error message on charging. New one worked for a couple of weeks, and now getting the same error messages "battery plugged in, but not charging". Have tried ALL the fixes recommended. Beginning it think it's something with the software or something. Does anyone have a permanent fix for this? Can only use my laptop plugged in as charging keeps going down. This week it's down from 59% to now 30%. Really upsetting. 

[Flower_Bud]

@JackinSWFL

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're getting an error message "Plugged in and not charging"

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried uninstalling and reinstalling battery drivers?

From where did you purchase the new battery?

Let's try these steps to resolve the issue: 

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for minute and then put it back in.

😎 When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Once completed, run the battery test following steps from the link: https://hp.care/2GinAFo.

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂