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Pleasure2
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Message 1 of 2
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New pc out the box and it doesn’t work and warranty expired a few days after purchasing

HP Recommended
Example: Pavilion 24 xa0053w
Microsoft Windows 10 (32-bit)

Opened 2weeks ago and all I’m getting is a blue screen that’s trying to load 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Pleasure2

Welcome to the HP Support Community. I'd be happy to assist you.

 

A brand new HP computer comes with one year of factory warranty. 

Do you see any errors on the screen or is it just blue?

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the issue persists, we will have to perform a system recovery as mentioned in step 8 of the same document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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