cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Nancy1954
New member
2 0 0 0
Message 1 of 2
413
Flag Post

No audio, everything else is fine..yes I checked all the colors. Controls. Etc

HP Recommended
Hp

No changes, audio was garbled then totally no sound.  All vol controls are correct

0 Kudos
1 REPLY 1
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,499
Message 2 of 2
Flag Post
HP Recommended

Hi @Nancy1954,

 

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding issues with audio on your computer. I will be delighted to assist you here. 🙂

 

You’ve done an excellent job on diagnosing the issue from your end.  Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Please let me know the complete model# and operating system installed on the computer?
  • Did this happen after a power outage or surge?
  • Did you connect an external headset to the audio port of the computer and check if there is sound?
  • Did you check in device manager if the audio drivers are installed correctly?

Please furnish all these details for me to assist you accurately.

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation