Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding issues with audio on your computer. I will be delighted to assist you here. 🙂
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂
For better clarity and to assist you better I would require more information regarding this:
Please let me know the complete model# and operating system installed on the computer?
Did this happen after a power outage or surge?
Did you connect an external headset to the audio port of the computer and check if there is sound?
Did you check in device manager if the audio drivers are installed correctly?
Please furnish all these details for me to assist you accurately.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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