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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2020 07:11 AM

HP Recommended
Product: HP Noebook
Operating System: Microsoft Windows 10 (32-bit)

It was giving me the error saying not enough space. So I went out and bought a SD card to add space. I formatted it to the Laptop and changed where things are saved. But still getting no room to install windows 10 updates. Clicked on fix the problem and brigs up another window.says for me to select or connect external storage. I see my option is already suggested and the next button on the bottom is able to be clicked on. So I want to save to my F drive and I click to help my storage problem so I can update. Well I can click next. But it does nothing. How do I get out this pickle?

3 REPLIES 3

‎05-02-2020 03:36 PM

HP Recommended

@StarDust_79

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

While you respond to that, let's try these steps:

  • Step 1: Run HP Performance Tune-up Check
  • Step 2: Remove unwanted files with Storage Sense
  • Step 3: Remove unwanted programs
  • Step 4: Adjust System Restore settings
  • Step 5: Confirm that enough hard drive space is available

Click here:https://support.hp.com/in-en/document/c03458013 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-03-2020 10:15 AM

HP Recommended

I have model 14-an013nr 

serial #5CG6442J23

ProdID W2M53UA#ABA

 I have tried all the trouble shooting and diagnostic help I can. Lady at HP said I need another computer and connect to uninstall windows 10 and reinstall.

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‎05-06-2020 10:51 AM

HP Recommended

@StarDust_79

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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