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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-04-2018 07:43 PM

HP Recommended
Product: XP Elite X3 Verizon
Operating System: Microsoft Windows 10 (64-bit)
I don't receive many of the texts sent to me and they are lost forever. I can't send texts half of the time without restarting the phone (I tried changing setting from LTE+CDMA to just CDMA, but it didn't make a difference and caused other issues). Also, my contacts don't work. I've added and removed them over and over again, turned off syncing, switched which accounts sync, etc. and nothing works - every phone call I get just says "Unknown" as the caller; doesn't even show the phone number.
3 REPLIES 3

‎01-31-2018 01:26 PM

HP Recommended

I had this problem too.. and HP sent me a replacement device.. same problem.. after 3 tickets with Verizon, a network tech noticed VOLTE was not active on my account.  The HP X3 requires VOLTE.  I now have LTE speeds while in a call, vs 1X...

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‎02-04-2018 09:38 PM

HP Recommended

I have the same exact issue with text messages. Some texts won't send without restarting the device. Many people tell me they have sent me texts, but I never receive them. I don't have the contact sync issues that you do (thank God). 

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‎02-05-2018 03:18 AM

HP Recommended
@demingboys wrote:

I have the same exact issue with text messages. Some texts won't send without restarting the device. Many people tell me they have sent me texts, but I never receive them. I don't have the contact sync issues that you do (thank God). 

Call Customer Svc, make sure VOLTE is active for your acct.

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