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Yashrkz
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Message 1 of 2
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Office Jet Pro 6960 all in one printer not getting recognised in hp smart app

HP Recommended
Hp Office Jet Pro 6960 All in one printer
Android 9.0 Pie

I'm unable to connect to my printer with hp smart app. Showing faded out.

 

Previous I used to operate my printer from hp smart but now I cannot. Can anyone give solution for this

Screenshot_20200217-225903.png

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Yashrkz

 

Welcome to HP support community.

 

Use the Wireless Setup Wizard on the control panel to connect the printer to your local network. Once connected, add the printer to the HP Smart app.

  1. From the home screen, touch the Wireless icon , and then touch the Settings icon .

  2. Touch Wireless Setup Wizard.

  3. Select your network from the list of available networks.

  4. If the list does not contain your network name, touch Enter New Network Name, and then follow the instructions to enter your network name. Type the exact network name, including any uppercase and lowercase letters.

  5. Type the WEP or WPA key (network password), and then touch Done. The blue wireless light on the control panel turns on confirming a successful connection.

    NOTE: 

    Go to Find the Wireless Network WEP or WPA Key or Password if you do not know your local network password.

  6. Return to the HP Smart app on your Android device, tap the plus sign , and then select your printer to add it to the app.

If the printer fails to connect to the local wireless network, print a Wireless Network Test Report for assistance.

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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