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sab71
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PC starts and blue screen appears

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HP ENVY
Microsoft Windows 8.1 (64-bit)

Hi....my pc starts but a blue screen appears. A problem with windows 8.1?

Code error: 0xC000000f

Thanks for your help

French speaking is welcome

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Echo_Lake
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@sab71

Thank you for posting on the HP Support Community.

 

I recommend you perform the following steps to isolate the issue and arrive at a fix:

Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. ( you can skip the next step if computer is not booting up ) 

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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sab71
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Hello, 

Thanks for your help.

I did as you advised me but it did work.

My Pc does'nt switch off and the same page appears (cf photo).

I've lost my OS

I send you photos of my system informations.

Best regards

Sabih20191006_073525.jpg20191006_073659.jpg20191006_074155.jpg20191006_074202.jpg20191006_074208.jpg20191006_074221.jpg

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sab71
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Hello,

Just to say that i managed to repair my Pc;

thanks

Sabih

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