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gw007 Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

Hi all, I am at my wits end with my Pre... only had it a few months and its being nothing but grief.

 

Following the updated to v1.4 on the weekend my phone stopped connecting to the network.  Spoke via Live Chat with Palm yesterday and ran the WebOS Doctor app to do a restore and now my phone wont load and gets stuck on the Setting Language screen.  I have tried several restores and get the same result.

 

I have left it in this state for over 3 hours last night and still nothing... I cant get through to the helpdesk live chat at the moment (site script error) and I cant make personal calls from my office (lines only open during office hours) and my mobile doesnt currently work, so I am a bit stuck...

 

Any advice would be gratefully received as at the moment I am considering binning my Pre and changing to another phone...

 

Thanks

Guy

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hijackie23 Honor Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

same problem. cannot even restore or do anything. it seems smart phone always gives me problems. Tired to fix everytime. I am thinking about to switch to a basic phone.
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richard_thomas Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

Exactly the same here.

 

Feal very bad, love this phone but now its gone...

 

Any news on language setting 'hang-up'? Can we recover from this?

 

Thanks in advance

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Distinguished Professor
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

gw007,

 

Since you did the webOS doctor and that did not resolve the issue the next step would be to take it into the store and have them replace the device. 

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Tommytred Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

Hi, I had this problem. I'm on the O2 network in the UK, I put in the SIM from my work phone (also O2) and it went through the install process fine. I then shut down the phone, put the original SIM back in and all is well. If you don't have another SIM maybe request a replacement from your network provider?

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mambis Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

did anyone find solution? that one with orginal simcard not working for me (ot palm from uk, with simlock, im in poland. dont know what to do)

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plan Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

last night I encounter the same problem.

u can get through this using this tool, it should bypass the activation :

http://cdn.downloads.palm.com/sdkdownloads/ActivationBypass/2010-04-16/devicetool.jar

 

Install novacom on your computer.

Take out battery, connect your phone to computer via usb, keep pressing "volume up" key on you phone and put in the battery, it should get the phone to start in recover mode. then novacom may say the device is connected.

Run the devicetool with "java -jar devicetool.jar" , it should take care of the folllowing process, wait until your phone to restart again normally.

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halina_r Honor Student
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Palm Pre wont load, gets stuck on Setting Language screen .... help!

I have downloaded the link but it doesnt seem to do anything....bit PC illiterate... :smileysad:

 

I have plugged my pre into my pc but nothing has happened - it doesnt even recognise the device and I dont have any software...?

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