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Password reset/help for HP Officejet Pro 8600
01-08-2018 08:51 AM

When installing the printer I thought I did not use a password to set it up. Obviously this is incorrect as I am now attempting to connet with my iPhone and it is asking for a password which I do not have. The printer is currently connected to my docking station and prints fine when hard wired.
How do I establish or reset for a new password?
Thank you,
01-09-2018 11:37 AM

Hi @Rolliese ,
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
In the meantime, please try the steps mentioned below:
It should be the router's passkey, If it's Wifi direct, you may try 12345678
Let me know how that pans out. 🙂
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help. 😉
Barachiel
I am an HP Employee
01-09-2018 12:11 PM

Thanks Barchiel,
I have never tried to print remotely with my iPhone in the past. I have the wireless router set up and have it PW protected. When accesing the printer it requests a password (not the router) in order to join. I have no idea as it should not be password portected.
Thank you,
Rollie
01-09-2018 12:17 PM

Hi @Rolliese ,
Thank you for responding,
It's great to have you back 😉
As I said earlier, It will be the same as the router's passkey, or If it's Wifi direct, try 12345678
This should work. Keep me posted. 😉
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Barachiel
I am an HP Employee
01-09-2018 01:42 PM

Thank you for the input.
It is definely not the password of my router.
I tried 12345678 and hit join, it stated incorect.
Perhaps I can unistall the printer while being hard wired and reinstall and indicate a password during the re-installation process???
01-09-2018 01:49 PM

Hi @Rolliese ,
Thank you for replying with this detailed response 😉
I appreciate your time and efforts,
Root Level – printer driver reinstallation:
I recommend you delete the driver and root level and retry, follow the steps below:
In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Keep me posted,
If the information I’ve provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck. 😉
Barachiel
I am an HP Employee

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