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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Hp18 all-in - one pc
Microsoft Windows 8.1 (64-bit)

My pc is 18 all in-one- pc. The display in my back is damaged. What will be the price of the new display

1 REPLY 1
HP Recommended

@18-5019il Is it physically damaged? if not, how did you conclude?

Also, if the device is within an accidental damage protection, there would be no charges to have the device repaired or the screen replaced to fix the issue, however, if the device is not covered by such a warranty, or any warranty for that matter, you have two options:

 

1) If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

2) I suggest you talk to HP support and discuss your options, follow the below steps to get started:

  • 1) Click on this link - http://www.hp.com/contacthp/
  • 2) Click on Sign-in or select the product using the below step:
  • 3) Enter the serial of your device.
  • 4) Select the country from the drop-down.
  • 5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..

 

Riddle_Decipher
I am an HP Employee

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