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Hamada2
Level 2
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Message 1 of 2
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Plugged in not charging

HP Recommended
Microsoft Windows 10 (64-bit)

My laptop is charges up to 80-90 percent and then it says plugged in not charging. I have the laptop bought in the end of 2014. I tried to reinstall Microsoft adapter and battery from system setting but it did not work, I remove the battery and reinsert it but it I did not work, I tried different charger and still says plugged in not charging, I checked the battery health status which says it is ok. Could it be the the board circuit problem? Any advice?

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GOLD_MASTER
Level 8
Level 8
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HP Recommended

Hello @PoleP .
Perform a hardware analysis, and if it shows you an error id let me know.

HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures. The Battery Test checks your system to make sure the battery is functioning properly.
Use the following instructions to test the battery:
  1. Turn on the computer.
  2. Search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.
     
    If the app is not installed on your computer, download the latest version, go to HP PCs - Testing for Hardware Failures website.
  3. Click Component Tests in the main menu.
     
  4. In the list of Component Tests, click Power.
     
  5. Select Battery Check, and then click Run once.
     
  6. Wait while the test is in progress. The Battery Test takes about two minutes.
     
  7. Click Finish on the Component Tests page.
     
  8. Select Test Logs to see the results of the battery test.
     
  9. When the testing is done, review the test logs that display for the status or condition of the battery.

I am a computer systems engineer and a Mexican volunteer at the forum.

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