Hello @PoleP .
Perform a hardware analysis, and if it shows you an error id let me know.
HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures. The Battery Test checks your system to make sure the battery is functioning properly.
Use the following instructions to test the battery:
Turn on the computer.
Search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.
Click Component Tests in the main menu.
In the list of Component Tests, click Power.
Select Battery Check, and then click Run once.
Wait while the test is in progress. The Battery Test takes about two minutes.
Click Finish on the Component Tests page.
Select Test Logs to see the results of the battery test.
When the testing is done, review the test logs that display for the status or condition of the battery.
I am a computer systems engineer and a Mexican volunteer at the forum.