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LH9
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Poor battery life on new laptop.

HP Recommended
HP 15-bw068sa 15.6" Laptop
Microsoft Windows 10 (64-bit)

Hi,

I recently bought a new laptop from Currys PC world about a month ago. After this period of use, the battery seems to run out worryingly quickly. HP specify up to 11 hours battery life on this model, however, I would be lucky to get 4 hours out of it. Moreover, the laptop will shut down once it reaches around 8% and when it's used, the fan is loud and there is a lot of heat being released. From a full charge, it takes around an hour to get to half charge. This is a concern, as it is a new laptop. Are there any ways to fix it?

Thanks for the help.

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Jeet_singh
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HP Recommended

Hi @LH9,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance regarding battery issues on your notebook. I’ll be delighted to assist you.

 

First off, please try a few steps to enhance battery life.

  • Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
  • Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
  • .Reduce the convertible’s screen brightness to conserve battery power
  • Remove peripherals like external hard drives from the convertible while they are not is use.
  • Then please update the bios and chipset drivers from this link: http://hp.com/drivers  Please select the country and type the product# of the unit. Then follow the on-screen instructions.
  • Please remove the battery ACPI drivers from device manager after expanding the battery option. Then restart the computer for the changes to take effect.
  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed. 
  • Please calibrate and test the battery from this link: http://support.hp.com/in-en/document/c01297640
  • Please manage and configure the windows 10 power plan from the same link.
  • Please follow all the steps in the link.
  • Please run battery diagnostics also from the same link to check if the battery is healthy.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you.

 

Keep me posted,

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give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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