Power problems

[mvna]

i have a hp pavilion x2 detachable and after a while of the purchase it has stopped working so it doesn’t charge neither does it come on when i press the power button any help? 

[A4Apollo]

Hey there! @mvna,

Do you see any blinking lights on the caps lock or num lock key on the PC?

Have you tried checking with a different adapter?

Please share the product number of the PC to assist you better.

First, try checking with a replacement adapter and check if you are able to power on the laptop.

It certainly sounds like a hardware issue with the laptop. However, please try the steps recommended below and check if it helps.

Check if the pin inside the DC (Charging) port is bent or broken.

Please try the steps recommended below.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Also, refer this article to know more information about no power issues with the laptop. Click Here

If the issue still persists after trying out the steps. It is certainly a hardware issue with the laptop.

Please contact HP support for service options. Click Here

Have a pleasant day ahead!

Take Care! 🙂

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