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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2018 04:15 PM

HP Recommended
Product: HP 7 Slate

I was getting error message continously due to Google account requiring password even though one was present so I looked up solutions and tried re-entering Google account but stil occurred and I did a factory reset and now tablet will not turn on at all

1 REPLY 1

‎03-28-2018 10:58 AM

HP Recommended

Hi there,

 

I found this page that may help you with your problem: https://support.hp.com/us-en/document/c04052020#c04052020_reset-off

 

This page lists a few steps to follow before performing a factory reset, I would recommend following these steps and trying a factory reset one more time.

 

Hope this helps!

I am an HP employee
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