• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-07-2017 10:35 PM - last edited on ‎11-08-2017 12:49 AM by Retired

HP Recommended

Hi Everybody - I am absolutely done with HP after this.  The latest in the bizarre problems with this tablet: I sent it in for repair after updating to Bios 1.15 - big mistake b/c it caused the touchscreen problems again.

 

I got it repaired! Except that I didn't - they sent me back the tablet saying they repaired it but it still is slow to respond AND I had an Atom X5 8550 processor tablet.  They said they replaced the motherboard - and they sent me back an Atom X5 8500!!!!

2 REPLIES 2

‎11-08-2017 12:50 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
Was this reply helpful? Yes No

‎11-11-2017 01:32 PM

HP Recommended
Thanks - haven’t seen anything yet. The support center is now going to take it back and “fix” it again with the right processor. But this whole ongoing experience for over a year now has been ridiculous.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.