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bwelsh
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Solved!

Problem adding credit card in the HP App Store

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I am getting the following error when I try to add my VISA credit card to my account in the app store:

 

"Could Not Add Credit Card

The credit card you are using may be fraudulent. Enter a different credit card in Preferences & Accounts and try again. LOC02029."

 

Does anyone have any suggestions for how to resolve this error? I only have one credit card, so this is the only way I can purchase apps.

 

Thanks in advance!


Post relates to: HP TouchPad (WiFi)

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bwelsh
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I have found a solution. I tried changing the (billing) address I entered by spreading it out over two lines. The program asked me to confirm my address, then I accepted, and it went through just fine...

Weird bug, maybe?

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bwelsh
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I have found a solution. I tried changing the (billing) address I entered by spreading it out over two lines. The program asked me to confirm my address, then I accepted, and it went through just fine...

Weird bug, maybe?

View solution in original post

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WyreNut
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Weird indeed!  :smileysurprised:

 

Perhaps an HP rep can chime in here with the explanation for the error code.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.
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Shodney
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I am having a similar problem adding a visa card in the UK. Although the error number is the same, the dialog simply states "could not process payment. Contact your financial institution".

 

I haven't had any luck spreading my address over 3 lines either, unfortunately.

 

After ringing my bank, they told me that the security code was being sent through wrong. I tried again making sure that the code was correct but got the same error. 

 

I still get the same error using a different visa card, so it looks like there may be problem with the way the security number is processed somehow.

 

is there any way I can manage my account online, and enter the details through a website?

 

 

thanks. 

 

 

 

 

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AthanatosSA
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I'm having the same problem with a Visa Card.

 

I just want to spend some cash in the store...

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brum_1
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Same problem here with Visa Debit.

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Shodney
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Still having the same problem.

 

Any solution?

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Shodney
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Bump

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webosnew
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I also have the same problem trying to add a US account where it says to check the security number.

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Shodney
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is there nobody from HP that can address this issue?

 

Being unable to purchase apps is a huge problem for me.

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