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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2018 11:35 AM

HP Recommended
Product: HP STREAM 11
Operating System: Microsoft Windows 10 (32-bit)

 So i ordered a recovery drive, fallowed all steps now it tells me the recovery attempt has failed, it dosent let me go to troubleshoot options what can i do?

3 REPLIES 3

‎12-30-2018 08:40 AM

HP Recommended

@Christian78725

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing difficulties installing Operating System using recovery media, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  •  Are you getting any error message or code while installing the operating system?
  • Could you please share the screenshot?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Firstly, let's disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

 

It might be necessary to disable secure boot in the BIOS in order to start the computer using recovery media (USB Drives or CD/DVD).

A minimum of 3 GB of free space is required to install the Recovery Manager update.

 

To know more on how to perform system recovery: Click Here

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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‎12-30-2018 09:06 AM

HP Recommended

IMG_20181228_155557468.jpg

 

IMG_20181228_155549199.jpg

 

 

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‎12-30-2018 02:57 PM

HP Recommended

@Christian78725

Thank you for posting back. 

 

I understand you are in need of support, this looks like an operating system installation failed to load.

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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