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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-02-2020 03:48 PM

HP Recommended
Product: HP windows 10
Operating System: Microsoft Windows 10 (32-bit)

Unable to log back in after reset. Have tried all of the suggestions from one of the threads in Microsoft help. 

 

Can anyone advise as desperately need my laptop for work/planning 

 

1 REPLY 1

‎01-05-2020 05:16 AM

HP Recommended

Hi @Tweedy31

 

Welcome to the HP Support Community. I'd be happy to assist you with the login issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, please try these steps - HP PCs - Unable to Log in to Windows Troubleshooting

 

If the issue still persists, try re-installing the operating system - 

 

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

Note : System Recovery will delete everything that you had saved or installed on the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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